Need help with Sony 4K Android TV

by Christofftofferson

Hi all,

I hope this is ok to post here but i've been helping my parents (nearly retired) choose and set up their new TV. They love their new TV and it was on sale - it's a "Sony Bravia KD55X85" They're not quick adopting new technology but like the speech function in their android tablet, both the type and do "ok google" queries.

I'm having an issue with the speech search function on the homescreen of the TV... it doesn't stop listening:

At first I thought it was a remote issue or I was using it wrong, but the same query within the youtube app on android tv works perfectly:

I want to make the search feature work like the youtube speech search did. As they don't like all the menus on the TV and then they'll just not use any of the features (which they will like if they can use them easily)

Can anyone help?

TheSubversive

I don't know if this will work but you can try to reset the Andoidtv Osby holding the power button for 10 seconds.

Also don't know what this will do but if you go to settings>App>running apps and scroll through it you'll see some voice recognition apps, you could try killing them and restarting them.

If it works okay in one area and not another you can rule out hardware, so that's helpful. Now you just have to find the software problem.