Shield TV remote voice search not working?

by dlayknee

I just got the Shield TV + remote, but whenever I try to use the voice search from the remote it doesn't work. The prompt comes up (usually), but it's as if the whole system does down and doesn't process my speech fast enough and then it fails. Voice searches from the controller are fine and work on the remote if it's plugged into the USB cord. I've tried rebooting the unit as well as forgetting both the remote and controller and then re-adding them but no change. I see a number of references online to this or similar issues but no fix other than a few NVidia comments saying upcoming patches should address it (which have already come out by now).

Has anyone seen this and/or found a reliable fix?

zothen

Same problem here. Strangely though, I have two Shield TVs. One has this problem, one does not. The controller software and controller firmware versions appear to be the same. The one that is working is an older one I bought when they first came out. The non-working unit I bought about 3 weeks ago.

spotdog14

Mine is brand new and does not work either. I will say though that coming from a Firetv the voice recognition on Android TV is horrible.

beefswizzle

Same thing happened to me. It took me about 3 weeks to get nvidia to RMA the remote. They strung me along until the last update was released and it still didn't work. Once I got the new remote everything works. Contact support and request an RMA, don't accept waiting for an update.

modulev

I am having a similar (or same) problem. Google's Voice Search never works.. I can never use voice to text for anything and I thought I might just have it configured wrong, but maybe I should RMA as well?