Issues with Shield Android TV remote control

by traCkready

Yay, day 2 and a second issue with the Shield Android TV! My free remote (Christmas promo) arrived today, since pairing it the Shield will go back to the home screen intermittently. Whatever was playing can easily be restarted, may be 5min, may be 2 hours between incidents.

It appears it's as simple as the remote sending the home button command without any interaction. I proved this to myself by having only the remote paired (controller unpaired) moving my selection down and over a few columns on the launcher, coming back 20min later selection is now top left. The only single button that would produce this result is the home button.

Some searching revealed this thread: https://forums.geforce.com/default/topic/900059/shield-android-tv/shield-remote-bug/

It appears this person has an identical issue.

My Shield TV experience is definitely not going well so far. I keep hoping these glitches will be simple fixes and I can go on enjoying my new streamer.

I plan on also contacting Nvidia on this issue, in the mean time I was wondering if anyone else has come across this issue.

Edit: Another thread on Geforce forums with same concerns

https://forums.geforce.com/default/topic/900785/shield-android-tv/nvidia-shield-keeps-going-to-home-screen-randomly/

TheFalconGamer

Ha this is kinda funny considering I'm sending my shield back because the home button doesn't work. I'm going to swap it for a new one tomorrow so hopefully this one won't have any problems

traCkready

Still waiting on Nvidia to reply (it's the holidays, i'm pretty sure I wont hear until next week) I repaired remote this morning, it worked fine for a bit and then back to the same random homescreen issue. Again, going to settings and unpairing it resolved concern. As much as this seems a hardware issue I can't help but feel its a bug somewhere.

nickm_27

That is actually incorrect. After 10 - 15 minutes of inactivity Android TV automatically puts the home screen back on the very top left item. Not saying you aren't having issues, just saying your test is flawed

traCkready

Nvidia has agreed to issue me an RMA for the remote. they have been great to deal with. I will update when the remote comes in, I will admit I have my doubts that it's in the hardware.

technobyrd8

Having the same issue