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Considering the bad English this sounds like it's one of those cheap Chinese import hacks, not an official Android TV device. This subreddit isn't about those. See /r/settopboxes or /r/AndroidSetTopBox.
What box? I've never seen this issue. You can't leave this rather vague information here and expect an answer.
Maybe you should've bought a real device running the Android TV OS and not some hack-box running an outdated version of Android for touchscreens.