Boot loop on Android TV (begging for help)

by seahonky

For almost a week I'm trying to revive my Sony Android TV (KD-55X8005C) that bricked itself after a routine factory reset.

Long story short, here is how it looks like: video 1 , video 2 . It seems to be a widespread glitch, link 1 , link 2 and I would've sent it back like all others with great pleasure, only that I've bought it in the UK and then moved it to a different corner of the world and this is the reply I get from Sony Care: "In regards to your enquiry, please be advised that the UK warranty only applies in UK, and cannot be claimed over seas. Also, on this occasion and in view of your particular case, based on the supplied information, sadly we are unable to offer goodwill."

I've tried connecting via a USB2USB cable to adb fastboot it, but there's nothing under "List of devices attached" when I run the "./adb devices" command. I tried booting it in safe mode (volume down during startup) which worked, however the loop keeps on occurring. I tried reflashing the Sony firmware, but it didn't help - the old one is running no matter what, even after telling me "Software update complete".

Is there a way to sign out of the Google account? (I have already deleted the device from the Android device manager, I've also tried locking and resetting it, which didn't work - only the pointless alarm does.

I think I'm ready to set the damn thing on fire. Can someone please-please-please suggest how I can factory reset the Android OS, or at least log out of the damn Google account? It's connected to my wireless network at home, and the funny thing is that I can even play my Spotify music on it, so the OS is running behind.... can I connect and run adb commands somehow?

So the only two solutions in my mind are:

  • Finding a way to make adb commands work (perhaps over the home network).
  • Finding a secret combination of buttons to press to force Android to reset to factory settings in Safe Mode.

I would highly appreciate any input. Sorry for the rant.

obnoxious_banana

Find out the local IP address the TV has from your Router and try:
adb connect IPAddress
e.g. adb connect 192.168.7.1

hippoCAT

Sorry I can't help you. If no one responds here you should try XDA or /r/android Moronic Monday posts

yepyoureyouryore

I have two thoughts, but neither may be helpful:

  1. try manually updating from USB instead of the OTA - there's a chance that this will break the boot, and allow you to reflash.

  2. There must be some kind of way to boot to recovery; I don't own a Sony Android TV. Fastboot and the bootloader are likely locked on the TV; there's still got to be some recovery option.

If I could speculate, your TV had a power interruption during the application of the update or there was a memory issue. If you can reflash the update, you should be ok. I just don't know how to directly access the recovery on your specific device....

_Straight_Answers_

Are you able to enter the service menu on the TV?

If you can is there a factory reset option in there?

_Straight_Answers_