Can't watch Ultra HD shows from Amazon Video on my Shield TV.

by dreamz7013

I am able to watch HD shows, but when i try to watch any Ultra HD, it just keeps trying to load and finally crashes. I am able to watch 4k YouTube videos. I just got these https://www.amazon.com/AmazonBasics-High-Speed-HDMI-Cable-Standard/dp/B014I8SSD0/ref=sr_1_3?ie=UTF8&qid=1479502370&sr=8-3&keywords=hdmi+cable to see if there's any changes and it's still same thing. I have a KS8000 TV and i can watch the Ultra HD Videos through the TV app, but not through the Shield TV. Is there something i'm doing wrong?

HDMI settings is at 4k 60Hz (recommended).

I don't have Netflix Ultra HD to test if that would work.

Andrroid

Same results for everyone else, as of the latest APK.

sagar_r

How did you get Amazon video to work in the first place?

snkscore

My Android TV on my Sony TV will play UHD but it's a bit jittery. Annoying that there is no way to change the quality. I'd much rather watch smooth HD.