Unable to cast Netflix to Shield.

by Pandoroxus

Whenever I try to cast Netflix to my Shield it just opens the shield's local Netflix app to the profile selection screen instead of playing the show I want. I talked to Netflix's support and they say the issue is Nvidia's (who according to support made the app). I'm in the process of talking with Nvidia's support, but they respond at a rate of 1 email per day, so I haven't gotten far on that front. The error prevents both normal casting and voice casting, which is really annoying. Anyone know of a solution?

sageDieu

I've not experienced this issue so don't have any definite fix to offer but we can at least make sure you go through the general troubleshooting steps for when android apps act weird. I'm going to assume you've rebooted both devices (shield and whatever you're casting from) but if not definitely try that first.

After that clear the data of the Netflix app and the Google Cast Receiver app on the Shield, and the Netflix app and Google Home app on your phone.

I'd also try casting from a different device like a friend's phone or a computer, just to eliminate possibilities. I'd be surprised if clearing the data on everything doesn't fix it though.

magmapus
3r0z

Try uninstalling the latest Cast update. I was having trouble casting from Youtube and a few other apps. Downgraded and all is working well again. IDK if this will solve your particular problem but it's worth a shot.

phdzor

casting netflix on nvidia shield tv never worked (atleast for me), it always opened local netflix app

DuduMaroja

I'm pretty sure it's a Netflix issue, this behavior occurs in my Blu-ray player too, and my TV, all have support to cast YouTube and Netflix, and on Netflix allways you get stuck on profile screen

abattleofone

This issue has always happened on my Nexus Player.

italy333333

I have the same exact issue on my Shield as well as my Nexus player. I spent hours trouble shooting the issue but it seems it is a Netflix limitation. I picked up a Chromecast and that works fine so it is definitely a Netflix app issue with Android TV.

Has anyone been able to cast Netflix to the Nvidia Shield TV? I thought maybe it was because I'm rooted but before I factory restore, I would love some feedback.