First of all, if you got a Mi Box and it's working fine, congratulations. You're one of the lucky ones. Now take a moment to search around here and in other forums and you'll find many of us who're facing the following issues:
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Unexplained, random Wi-Fi drops
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Unexplained, random remote disconnects
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Frame drops on Netflix and Kodi
As for support, it's a complete joke. They've done nothing but replied telling me to do the default procecures (reset, reboot, etc), and once it didn't solve, they asked me to return the product to the source of purchase (which I would have already done, but I bought this from the US yet live abroad).
So, if I were you, I would not risk getting a Mi Box, even though it's cheap. You get what you pay for. Go for the Shield.
EDIT: If you're not able to notice frame drops that doesn't mean they aren't there. Some people just don't notice them. To those of us who do, it's a real, annoying problem. So, before you start accusing us of being "drama queens", consider for a second that maybe you're the one with an untrained eye and low quality standards.
EDIT2: We're not talking about the Mi Box lacking some features. We're talking about malfunction . It's a 2016 device that can't do something that a 2006 device - a WDTV Live Plus - could do without any problems. It can't play 1080p without frame drops! I mean no offense when I say that some of you simply don't notice the frame drops, but geez, what a bunch of narcissists taking everything personally.
Also anecdotally, the two Mi Boxes I set up have been performing awesome, one of them almost since launch. I highly recommend this product. Shield is three times the price but I don't need all its features.