android TV won't automatically connect to wifi, asks me to enter password using phone remote control. bluetooth doesn't work either

by anonymous_alien

up until yesterday my AndoirdTv powered PHILIPS 55PUS6401/12 ultra HD was running very smoothly. I turn it on today and bham, no wifi. i tried reconnecting to the wifi network, it displays a screen to enter the password, which the field pre-filled, i assume already saved in its memory, but nothing happens when i push the "Ok" button no the TV remote control. At the bottom of this same screen i see the Android TV remote control app logo and it says "Use keyboard on your mobile device". how i am supposed to do that if i cannot connect to the damn thing?! so i figure i will connect remotely with bluetooth. Nope, the app cannot see the TV at all.... bluetooth is turned on on both devices. what to do?

EDIT: use exact message displayed by the TV

Fantastins

When this happens on my mi box a reboot usually fixes it. If it keeps losing the wifi password and refusing to connect I found out my router had a DHCP issue. Once router was factory reset it worked perfect again. Hope this is of some use.

Blunt_Wizard

The Android TV remote app also works over wifi try that

anonymous_alien

thanks i solved it. turns out when you use the Android TV app, it switches on the virtual remote keyboard in the settings. I changed it back to use the TV built in virtual keyboard and i got the keyboard to show on the screen. It took some digging to find it, it hidden under general settings -> preferences -> keyboard. but all is good now.