Issues with internet speed

by SoderXD

Hey, so I'm not sure if this is the proper place for this but i thought i'd try, if it's not that's fine.

I have a Phillips 4K smart TV with android on it and I've been having issues with internet speed on it, it has been frustrating me for a few weeks now.

If i run an internet speed test on my phone right now i get about 30Mbit down per second over Wifi. It should be plenty enough to watch Netflix and YouTube at 4k resolution i'd say. But on both the YouTube and Netflix apps on the TV if i activate the info and the statistics for nerds thing it says that the bandwidth for watching is about 5Mbit down, and the resolution is stuck at 1080, And this is with the TV connected through Ethernet.

Weird thing is though, if i use my phone and launch a video on YouTube through Google Cast i get 4K every time, though the statistics tab doesn't work for this so i can't say what's different.

So i was wondering if there's anyone who has any experience or suggestions with this. Is there anything i can do short of paying for faster internet?

Don't get me wrong 1080 is fine, it's just that i don't feel like I'm getting my moneys worth.

DaveDeluria

Isolation testing is best. If you connect your TV to wired ethernet just for testing, you will find out what next to do whether it's a problem with the wifi router or your provider.

vaparagno

Maybe pay your local nerd to have a look at it

thecw

Did you upgrade your Netflix plan to 4K?

arrowrand

Your Chromecast is connecting via WiFi unless you have one of the Ethernet adapters hooked to it. The issue is likely TV hardware as you suggest or your Ethernet cable or switch.

Does the TV have WiFi built in? If so, try that and see if you can't pin the cause down.