YouTube Community Manager has responded to all of the outrage

by ShAd0wMaN

There is a thread that was posted by the YouTube Community Manager on the day of the update to share they were "excited" about this new update and touched on some features.

Here is the link to the full thread: https://productforums.google.com/forum/#!topic/youtube/1fMhVozi9Lg

After many many comments and responsed (all are negative) the CM has responded with the following:

"We confirmed that the new version of Android TV isn't compatible with brand accounts for the moment. Here’s more info on how to troubleshoot account login issues. "

Here is the link to the actual comment in the thread: https://productforums.google.com/d/msg/youtube/1fMhVozi9Lg/C3SJ089kAQAJ

I am quite surprised, with such a vague response and basically a slap in the face routing us to the KB which just tells us that it does NOT support Brand accounts.

However she does hint that it is FOR THE MOMENT, so hopefully they had this on the road map already or are listening to all the hate and making changes.

As a Top Contributor for Cast, Home, and other products, I am in these forums a lot and watching for updates. I also will have the chance to meet with the team in Nov at the TC Summit.

Using these help forums is really the best way (other than submitting feedback) to let us be heard and hopefully spark some changes to occur.

This at least shows that they are reading what we are saying so lets hope for the best.

However I am just as disappointed with how this rollout was done.

I have already reverted back to the previous version.

You can as well using these steps: Settings > Apps > YouTube > Uninstall updates

Edit: Below is another very large ongoing thread where a Top Contributor has confirmed this has been escalated.

https://productforums.google.com/forum/#!topic/youtube/kkbMUWQWVnc;context-place=forum/youtube

Edit2: I have also reached out to AndroidPolice, 9to5Google, and AndroidTV.news

None of them had this covered yet and I was surprised especially with the huge backlash. Maybe some more coverage can help our case.

Edit3: Android Police Article:

http://www.androidpolice.com/2017/08/02/youtube-android-tv-2-0-sparks-outcry-web-wrapper-not-supporting-brand-accounts/

Edit4: 9to5Google Article:

https://9to5google.com/2017/08/02/how-to-rollback-remove-youtube-2-0-update-android-tv-android-basics/

Sujuicy

Just wanted to chime in. After reverting the update to go back to stock YouTube app, the app auto updates back to the "new" shittier version. So I had to go to the Google Play Store app and then settings and turn off auto-updates.

Talk about shooting off your foot to stop your toe from hurting. My god am I pissed about this. Makes spending 300$ on an NVIDIA Shield TV bittersweet. Get your shit together Google.

just_another_citizen

Thanks for the update. I am happy to see that I am not the only one who hates the new UI. I wish that Google would not abandon the android TV, but that appears to be the case...

lordlad

i will have to hand it to google to screw it up so badly...the previous version at least adhere to their material design guidelines and is fast and responsive. v2.0 essentially abandoned that in favor of a custom ui that designed by an intern (what's up with click sound?). it seems in their quest for consolidation with the web app (which means less job for them), they actually 'downgraded' the app experience for users'.

alaninsitges

Serious question: is there any reason someone can't make a better youtube app? Like, Reddit has a bunch of different apps. Could someone not write an alternative to the YT app in Java or whatever that wouldn't suck? Basically replicating the "old" app but turning off autoplay by default would be perfect for me.

brp

I still have an LG Google TV, which was good at first, but eventually Google abandoned and made useless due not updating built in apps like Netflix.

Now I have two shields, which Google has ruined now with this app update.

Google, why do you insist on ruining things!

liverblow

AndroidPolice Article here: http://www.androidpolice.com/2017/08/02/youtube-android-tv-2-0-sparks-outcry-web-wrapper-not-supporting-brand-accounts/

lordlad

The irony of me buying a 4k HDR capable sony bravia android tv but has to resort to using a PS4 Pro youtube app to play 4k youtube videos in full-resolution ON THAT TV instead of the native android tv youtube app directly....

this current embarrassing situation will be like apple releasing the itune app for both windows and mac but somehow the windows version are faster and has more features than the mac's.

Mgamerz

Man at least Google voice was left to rot in a decent state for years (until recently). They didn't replace it with a shittier app instead.

TheMonarchsWrath

Not working with the brand accounts is the deal breaker, because that means I can't see my subs. YouTube TV doesn't work with it either, and now I have two accounts: one for watching YouTube, and one for watching YouTube TV...how lame is that?? What I do t get is why they don't let you merge them if nothing going forward is going to work with a brand account. I don't even know why I have a frickin brand account.

inshane

Google should at least offer a way to migrate my brand account's information over to my personal account, then I'd forgive them a little.

Piccoro

This "new" version of YouTube has been like this on PS3 and PS4 for at least a year.

Google didn't reverted it there, so I doubt they will change it for Android TV...

sonyfan01

Tell these marijuana users to stop being lazy and update the app. The native app.

We paid a premium for an Android TV.

Some folks paid 2k, 3k, even 5 k on a Sony TV with Android TV and are these people telling me that they'll have the same experience on YouTube as an old Xbox 360!???

This is an outrage!

Swiftly tryin to kill the app like that

Putting up an excuse of a " update" with a browser built in that directs to www.youtube.com/tv !!

I can't believe they will pull this on us!!

We bought Android devices to have a Premium Android experience! Now they give us the finger?!?

All that was needed was HDR support in the native app and a transparent playbar...

I am in shock..

rokuroku1

WTF youtube?!

nickthaskater

Yup, I got this update on my Shield TV, too. It broke my affiliate account login and now I can't get any of my personalized content.

The interface is ridiculously counter intuitive, too. Why should I have to go into my Library to see my Watch Later when it used to be on the front page?

I keep uninstalling the update so it reverts back to the original version, which was fine save for the inability to add/remove things from my Watch Later queue.

Stroncod

Less then two days with a Mi Box and youtube is a nightmare. Cast from the app don't work and normal use in app give me an error. For what I read in here the problem is with 2.0 but I have 1.3.11 and there is no case the app works. Any help?

pudds

I really don't mind the UI, tbh, it's the same as my TV and the fire TV so I'm already used to it. But those devices work with my brand account...

xvidragon2

What they need to do is make it more like the android app but ui features like comments for one would be nice

nyrol

Is there a way to uninstall Android TV altogether from my TV? I absolutely hate it. With YouTube being updated, it's pretty much the last straw. Everything is always crashing. Even the input switcher. Every app has network problems which forces me to kill an app by going through that ridiculous app menu that has several million system services running that no one realistically should ever care about on their TV. I have to restart it daily, and that takes nearly 5 minutes for the TV to be usable. In the middle of playing video games, I'll get "Unfortunately TV Tuner has stopped", pop up indefinitely once every second until the shadow around the dialog box is solid black with all the dialogs. Is there a way to just have a TV turn on in 5 seconds or less, go to an input, and not have any apps? I already have a million other devices that can do everything I want connected to the TV anyways.

I've restored this thing, updated to the latest android, and even sent it in for replacement, but since Android in general is already garbage, Android TV seems to be much worse. I hope this trend of trying to make the TV do everything itself goes away unless they can make it work like literally any of my connected devices.

What absolute garbage.