[Crosspost with /r/Netflix]

Not sure if anybody else has this (and I’m sorry if it’s irrelevant to anybody except myself) but I just don’t want people to waste their whole Saturday afternoon on this, like I did.

The Sony X900E 4K Android TV that I picked up on Black Friday wouldn’t play 4K or HDR on Netflix for some reason, or even shows in the “Ultra 4K HD” category would only say “HD” when you clicked on the individual menus for each show. Weird, especially when I remember the glorious 4K HDR when I first got it, and that Netflix says I’m getting a 70Mbps+ download speed, faster than my Xbox One S that plays 4K like a charm (but I refuse to use it because of those godawful previews).

Called Netflix and spent an hour of “did you try turning it back on and off again?” and “it’s Sony’s fault” before hanging up and spent another hour of troubleshooting on my own.

Turns out all you need to do is go to Play Store, search for the Netflix app and uninstall all updates, and Bob’s your uncle. Yes, backwards, I know, but until Netflix releases a fix, it’s the only temporary solution.

TL;DR If you have an Android 4K TV that won’t stream Netflix in 4K, then go to Play Store and uninstall all updates for the Netflix app until they release a fix.