Can not pair new remote to mibox.

by devnul73

So I've had the mibox pretty much since day 1 of the US launch and it has always been working beautifully for everything I need.

Unfortunately, my dog chewed off the back end of the remote rendering it incapable of holding AAA batteries. I soldered in a 3v lithium button cell and all was well for months until it just stopped working completely.

All this was while on AndroidTV 6.

After a few weeks of using my phone to control it I contacted Xiaomi support via email and obtained a replacement remote.

In the meantime my mibox updated to AndroidTV 8.

Seems no matter what I try, short of a factory reset, I can not get the mibox the see this new remote. My phone sees a 'Misc' bluetooth device when the batteries are installed, and that disappears when the batteries are removed, so the remote is doing something .

The new settings menu does not show any devices paired for me to unpair/re-pair.

I would really not like to factory reset the device if at all possible.

Is there a service I can clear data on or something like that to get this going again? Any other advice?

Thank You

3rob3

Have you put the remote close to the Mi Box and held the back and home buttons down until it beeps?

Phreakshow

After the Oreo update my remote worked for about a day then suddenly stopped working too. Trying to pair it does nothing, not even a beep, the Mi doesn't even see it anymore. I've also tried replacing batteries, rebooting the Mi box multiple times...nothing. Luckily my Harmony remote still works. Sorry I can't help but you're not the only one having this issue

Sponplat

Is the remote model XMRM-002?

Should say on the back.