Curious what others have experienced?
I contacted Xiaomi US through the chat service to ask about any possibility of updates for the Mibox 3. I had really given up on the box itself and just wanted to hear the company's intention. The chat rep wanted to run some tests based on the symptoms which was virtually impossible considering nothing at all was functional. I actually had to take a minute to dig the box out of a drawer and reconnect everything for this process. A few typical customer service questions later and I'm lined up to receive a new box in the mail. My box is over a year old so no warranty applies. If I actually receive a brand new replacement (or even a refurbished unit) at no charge to me, well.....that's nifty. Maybe there's a hardware issue and Xiaomi wants to make good with little fuss. Maybe they have a warehouse full of product and they just want to shake them. Maybe they actually stand behind the product. Who knows. Either way it may be worth while to contact them if your box went belly up. I'm holding out hope. YMMV
xiaomi are pretty good they support devices far longer than most other manufacturers I have a RM2 still getting bi-weekly firmware updates from them i have had that for like 6 years or something retarded