Jetstream experience + Request for Help (?)

by outwiththenoise

Hey all:

Just wanted to post my own Ematic Jetstream experience and also see if I can get some help for some of the issues encountered.

tl;dr version: Box is nice except for major flaw with wifi (craps out after 15-30 mins) and plex problems with hardwired connection. :(

First, I purchased the Jetstream box about a week ago (purchased 3 of them actually, with the hope that they would be relatively dummy proof so I could give it to less tech-savvy relatives). I've tried 2 boxes just in case there was a HW defect with 1, and have encountered the same problems across both.

First the positives:

  • Wifi, when working (see below) is great. I have Fios, and Wifi connected to my Asus rt-ac68u router (tmo version, flashed to latest firmware) shows about 170 Mbps up and down. This is as reported by Analiti.
    (As an aside, I also get this on my Mibox3 2179 build.)
  • Hardwired network works great, mostly (see below). 100mbps is plenty for everything I need.
  • Power off/on works great.

Negatives/Issues:

  • Software is rather buggy:
    • (minor) During the initial setup, when using an existing account to setup, it'll ask which of the previous apps you have to install on the box. Even if you deselect any of them, they will all be in the queue to be installed.
    • (annoying) Google Play Store update (during initial setup + during any later updates) will hang on "Install Pending". You have to go to the "Stop" and "Update All" several times before it unblocks from that.
      BTW, it's annoying because this appears to happen frequently with the updates too. e.g. when you bring up your box the next day, some of the apps/icons will be greyed out in an updating state. If you open Google Play you'll notice that it's because it got stuck (yet again) in that Install Pending state.
  • Not really an issue but figured I'd raise it. WIFI found networks but when connecting, couldn't connect with "Not able to find XYZ SSID". I was originally connected to the network via a network cable, but finally figured out that both wifi and a hardwired connection wouldn't work together. Unplugging the network jack allowed the WIFI SSIDs to connect. (wasn't expecting to have BOTH working at once, but was at least thinking I could choose which network adapter to use). Anyways, no biggie.
  • Wifi works great initially (as mentioned, speeds are great 170Mbps up/down). But, when I left Live Channels (connected to HDHomeRun Prime) on for about 15-30 minutes, the image would start to distort (for about 1-2 minutes?) before correcting itself, and then it would periodically go bad here and there, and then eventually crap out (no wifi)
    Note, this is NOT happening when I have use the hardwired network connection.
  • Even worse, I suspect Wifi is the root cause to the box hanging (stuck in a black screen state) or restarting. So far it's happened to me 2 times with Wifi on.

So I figured - if Wifi is flaky, at least I have the hardwired cable.

  • Testing of the hardwired cable resulted in a much more stable experience - stable image, no hanging/black screens, no distorted images. All stable. I've actually been on a hardwired connection for the last week, and it's been pretty good... with the exception of Plex. :(
  • For some reason (that I'm hoping the community can help out with), the Plex android client is mis-identifying that I'm connected to my local server with a slowest connection. So my server is transcoding down to 720 kbps ALL THE TIME, I'm never able to get direct streams for a HD source.
    • Note, when I connect on Wifi, I direct stream all the time. But due to the Wifi going flaky and the box restarting/hanging, I try to avoid wifi.
    • Yes I've confirmed in my Plex settings my Home AND remote streaming are at max speed.
    • I've even tried setting them away from Max speed, to 20Mbps, but it still switches to transcoding to SD.

So there you have it. Was really hoping this box would be "it", but alas probably not.

If I can resolve the Plex issue (help?), I may keep 1. But if not, I'll probably return all 3. (I have 4 of the Mibox3s stashed, with about 50 days remaining on the 90 day return policy. Hoping that Xiaomi will get its act together on the Oreo fix....).

If you made it all the way down here - thanks for reading!

World177
  • For some reason (that I'm hoping the community can help out with), the Plex android client is mis-identifying that I'm connected to my local server with a slowest connection. So my server is transcoding down to 720 kbps ALL THE TIME, I'm never able to get direct streams for a HD source.
    • Note, when I connect on Wifi, I direct stream all the time. But due to the Wifi going flaky and the box restarting/hanging, I try to avoid wifi.
    • Yes I've confirmed in my Plex settings my Home AND remote streaming are at max speed. I've even tried setting them away from Max speed, to 20Mbps, but it still switches to transcoding to SD.

I've been having the same issue with Plex. Everything transcodes unless it's live TV. I think it might just be an issue with Plex. You can set the quality after the video starts playing, and that'll fix it... but the next episode/next thing you play will be back to the bad quality.

treos33

Had the same issues during setup and the same issues with Plex. I was using Ethernet and I was having issues with Live Channels network tuner disconnecting every time the device went into standby mode. Once I connected to a WiFi network that particular problem with Live Channels stopped.

Overall I decided it was too buggy to keep in the living room. I just moved it to the bedroom TV where I'll be using WiFi only. If I experience the WiFi issues you're having with Live Channels this thing is going back.

Also I tried contacting Ematic support about the live channels disconnect issue and they never responded.

mcom13

I haven't had many issues with mine yet. It has only been used for ~5 hours though. I have it hooked up to Google WiFi mesh network and have mostly used Hulu.

Plex did crash immediately after initially logging in but has been fine since.

Edit: I'd like to add that my connection to the WiFi access point is ~300 Mbps. My actual internet speed is only ~180 Mbps down though.

clintonSouthwood

Got a similar Plex issue with my Jetstream except that most media is transcoded down to 480p over Ethernet. It's inconsistent though since some content has no problem direct playing.

WiFi direct streams the problem media for me, but it kinda stinks to be unable to use Ethernet as that was a big appeal for me in selecting the Jetstream box.

I also have some weirdness when waking up from standby. Sometimes Ethernet doesn't activate.

More Ethernet strangeness, I can't seem to use a static address and cloudfares DNS servers. The box refuses to connect.

I have high hopes that these bugs will be resolved with a software update.

zkypfer

Anybody try rooting these jetstreams?

Kingroot and switch to Magisk maybe? I think I heard bootloader is locked?

rldev

Mine just started flaking out today over wifi. Plex won't play and Live Channels keeps breaking up. I have an excellent gigabit wifi connection. My wireless Miboxes are working fine with the exception of their known bugs. Wired Shields are rocksolid as always. I'm just going to return it. I'm getting tired of non shield Android TV. Two firestick 4ks on the way to replace this and a mibox. Ematic talked a good game of updates, there hasn't been one yet and there are well documented problems with the device. I'm not wasting my time anymore.

rldev

Well those firestick 4ks are probably going back. The Fire OS is just abominal. One cluster F%$@#k of advertising. Besides that, it's generally runs well although I'm having issues with Live TV in plex and HDhomerun. Someone needs to explain to me how Amazon beat Android TV to auto refresh rate switching. I'm going to test how well deinterlacing works on football Sunday. But that UI, good grief.

spencerthayer

I hate my Jetstream AGT418.

BiggussDikkuss

BIG Hint - the MrMC App can link in directly to a Plex database, and if it's anything like the Apple TV 4K one, direct play everything a lot better vs using the actual Plex App.

Or simply stop using Plex, it developers spread their resources too thin IMHO across all platforms and you end up with a poor result. The exact same issues are seen with Plex on the Apple TV 4K.

I bet The Kodi App would have minimal issues.