I can't get subtitles for Netflix

by Ygomaster07

Hey, i hope this post will be allowed here, I'm not really sure where else to go. So, i have a MemoBox 4K, I'm not sure if that is an android box or not, i believe it is. Whenever i go on Netflix and watch something with subtitles, it says "subtitle track failed" and i don't know how to fix that. I've been scouring the web looking for answers and have come up with none, so I'm hoping I'll have better luck here. If anyone can help me, or point me in the right direction, that would be awesome and i would be very grateful. And in case this is important, it's hooked up to an LG tv.

speechless-dude