Need help : My Sony xBR-49X830C Android TV is not switching on

by notatallabadguy

I bought my Sony XBR-49X830C Android TV in May 2016. It was working fine till last Sunday and it started restarting every 5-10mins. I thought it may be due to a software update or due to the streaming app. I tried to check solutions for it and tried to factory reset but it didn't worked because the TV was never going into Initial Setup mode after reset restart. I've contacted Sony support and they connected to my TV using remote support feature and it restarted multiple times while they were checking the issue. The gave me a Case number and told me to call the Sony support on Monday.

Monday morning I tried to call the support but surprisingly the TV is not even switching On now. I checked the outlet power and moved TV to different outlet, tried to switch it on using TV power button on the back but nothing works.

I contacted Sony again and explained them but they are saying since the TV only had 1 year warranty, I need to get it fixed from outside repair service as there is no Sony service center near to my city and the nearest was about 100 miles away.

I'm so confused about what will happen to a TV suddenly. Never ever in my life I have seen a TV gone bad suddenly without any issue.

Please help me how can I get it fixed?

HighManatee

Sounds like a bad power supply board on the TV.