TCL ANDROID TV QLED FRUSTRATION!

by brockbanks

Hi folks

I have recently purchased the latest top of the line TCL QLED 65X4US Android TV.

The issue i'm having is when I turn motion smoothing down to 1 or 0 (also called judder reduction) as I want to remove all video interpolation. When I turn it down it's fine for the duration of using the TV for that evening. However when I turn it off it has a glitch of sorts when I switch it back on. The judder reduction will still be on 1 or 0 in the settings but the soap opera effect is clearly back on by default. To fix it I go into settings and move judder reduction from 0 to 1 and then back again and it's then it works perfectly with no soap opera effect for the remainder of the night.

Every day I switch the TV on I have to go through same process in the settings menu which is making me believe my new unit is faulty or requires a software update of sorts?

I've tried mixing and matching different settings such as Android TV standby modes etc in addition to resetting all the picture settings by the issue remains.

Any advice will be super helpful. SURELY this is a simple software glitch?

-pLx-

I would contact TCL support as they're more likely to help you than anyone else here :)

pulpfxn

This is a known issue with the TCL QLED lineup. There are a couple of lengthy threads on the Australian Whirlpool forum which discuss this.

Max_Roc

Look for a tcl sub or r/hometheater. When i had vizio tv issues, they were helpful at confirming it was normal buggy behavior on mine rather than needing to exchange a defective unit.