Amazon Prime Video installed and working, but can't view 4k videos

by photoncannon99

I successfully installed the Amazon Prime video app (4.2.43-nvidia-armv7a) on my Hisense H9E plus. Regular videos work great, but when I try to stream any of the amazon content in UHD (4K), it always gives me the error:

"We're unable to play your video at this time. Please try again in a few minutes or contact Amazon Customer Service"

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would an updated version of the Prime Video app help, or is it blocked due to it being 4k content and the DRM is "upgraded" for it? The TV supports 4k for all other packaged and/or available apps (Netfix, Youtube, etc.) . Any help that can be provided would greatly be appreciated. Thanks!

mrgermy

I guess this on my Mi Box running the most recent APK I could find as of Sunday so I could watch The Grand Tour. I also get this alert but it's usually after the video plays fine for 20-30 minutes.

I keep hoping an update will fix it but I always have to switch over to my PS3 to finish the show.

whatthehell7

Amazon uses Microsoft DRM for 4k install DRM info and check what drm is supported by your tv. For the rest it uses widewine so could be the reason you can't play 4k.

raptor75mlt

If you need to sideload the Amazon Prime app, then you won't get 4k. Amazon certifies individual devices - this includes the Nvidia Shield, Sony TV's and Philips TV's that I know of. You won't get 4k until it is available in your Play Store.

Homeroids

I have a Mii Box 4 s sideloaded with Prime Video - Android TV 4.12.5-googleplay-armv7a outputting to an old Pany 1080p Plasma TV. Only (so far that I have discovered) does the show, The Grand Tour come up with the error, "I get the, "we're unable..." after about 15 mins and will not get past that portion of the video. I then played the same video on my phone and resumed for a minute. Went back to the Mii Box, it played for about another 7 or so minutes and again, " we're unable..." message. Other videos like "last Resort" all good.

I now suspect it is DRM cutting in. Prob my old TV is not sending back the "handshacking" on newer content that is 4k native, even though my setup is not 4k.

Perhaps there is an older APK that does not have this issue but until the Mii Box gets official Prime, I don't know anymore....