https://i.redd.it/eykomj1v67s21.jpg
I have tried several times to update the last two updates, with no luck. Every time I tried to update it restarts, but I always get the message "Couldn't install system update"
I tried a factory reset and it has not resulted either, I also tried to enter the recovery menu ('OK' button, the circle in the middle of the directional pad and the back button) and nothing, it always restarts and returns to the menu without being updated.
I have also bought a usb cable Type A Male to Type A Male to restart it from ADB, I have connection problems with the remote control and also when an application is updating, it gets stuck and I have to disconnect the power cable.
The truth is that I do not know what else to do, I'm considering giving it up for lost and buying an Nvidia Shield.
Does anyone have any suggestions? Thanks!
Return it to the seller and ask for refund or another box. Why do you assume that you have no support? Or rather, what makes you assume that a shield is problem free?