I need help with my TV box

by Ronan1197

Hi, I'm having trouble with my Android Tv Box. Basically, when I open the Amazon Prime Video app, I get the following error: "Cannot connect to service", followed by UNKNOWN_DEVICE_ID. So I can not watch movies or TV shows whatsoever right now. I even tried to stream videos from my smartphone to the TV Box by using the Airscreen app as cast receiver, but it won't let me play DRM-protected content. Is there any similar app to Airscreen(that works like cast receiver)? Paid apps would be fine too.

pawdog

Is the app sideloaded? This sounds like it's not an Android TV device. Amazon is particular about what TV devices they allow their service to work on.

OwnStorm

Try changing refresh rate. 59.xxx instead of 60