new google tv. video freezes audio continues

by MrSmiley666

help ☹️ I just got the google Tv.

I have all my apps connected. netflix, hulu, youtube.

they will all play fine. maybe a minute in. video will freeze. audio continues playing. then sometimes video unfreezes but then video/audio are out of sync.

i dont think its the apps. eince it happens on various ones

so that means its either the device. or maybe my internet?

im very close to just returning it.

Bad_Hominid

Huh, this is like the inverse of my problem. Audio doesn't play in the "big" apps (Netflix, hulu, prime) until I pause and resume several times. Moving on to the next episode presents the same problem. Tbh if I could still return mine I would.

MrSmiley666

quick little update for anyone that sees this later on.

i contacted google's chromecast support group.

They replaced my android tv device.

New android tv device no longer has the issue.

dsenseb

I bought one 2 months ago, used it 1 week and now it lays in the drawer with cables\chargers. Dont like it at all.