Hi,
So neither me nor my SO can log into our Google accounts on a TV that she got from work. It says that the user and password does not match which we 100% that they do after many tries. This is really frustrating when this would have been a free upgrade to a smart(er) TV and now we can't get any other apps than the previously installed ones.
Have anyone experienced and fixed this? I didn't find a working solution on Google.
Thanks in advance!
Reset the TV, when first boots up, choose using smartphone for setup, that way you will log in using your smartphone, maybe it will work this way.
Had this happen on a number of different devices. The only solution was delete all Google accounts. Power off. Then reboot and add account again. This worked for me
I could be wrong but I thought everything accessing the play store required an account
But somewhere there must be a place to enter the account information
I don't own that tv but it has to have somewhere to add or delete accounts. You are just missing it. Have you seen this video
If all else fails, reset to factory settings.
Had the same problem. I just had to make a new account from the box
I’m having this issue with a Philips Android tv too, did any of these work for you?
This is weird stuff, listen up...
We had the same issue with my uncle's tv, but to double check we tried my email. It worked. TV's UI passed us forward to... Gmail login page showed in frame. We put my uncle credentials and it worked, now he is logged in on his account.
I have no idea what happend and if Philips TV even tried to check my password with google at first step (looks like potential security issue), but it works 😶
Try enabling sign in from phone on one of the google accounts. This way instead of asking for a password the TV will send a push notification to your phone asking for authorization. Hope this will bypass password issue.