Android Game: Two identical devices, same account, but not Cloud Save

by josephsmith99

TLDR - I have 2 nVidia Shields, both with same Gmail account as ‘Account’ used and logged into. Installed “Hungry Shark Evolution” on both. Saved progress not syncing, but game indicates it should. No option in game settings. On one Shield, account settings (of shield, nor game) has a ‘Play Games Cloud Saved’ option, and it’s enabled —but this is not shown or an option on other identical Shield.

As the title suggest, I have:

  • 2 nVidia Shields
  • Both now have the same “account” (a ‘gmail’ one)
  • Both now have the same game installed (Hungry Shark Evolution)

...but, all the game progress done in Shield 1 does not show up on Shield 2.

Two interesting points that may or may not be relevant:

  • Hungry Sharks Evolution claims there is a “Cloud Save” option when you select the cog wheel, but there is absolutely no such thing. In fact, they state the cog wheel is in top-right corner when really in top-left. This makes me think it’s different on Android vs Android TV (i.e. the Shield)

  • Under Shield 1’s “Settings” -> “Accounts & Sign-In”, the account lists a lot more options —which one being “Play Games Cloud Saved”. It’s ON, and I’ve clicked ‘Sync now’ a few times with no luck. On Shield 2, it -only- has the options as “Calendar” and “People Details”. Nothing about Play Games Cloud Save. Same email gmail account for both.

Any ideas? Is this game just broken? Is there any way to even manually copy th progress over?

BobGally98

The game doesn’t save in the cloud

josephsmith99

Developer responded, and apparently yes Cloud Save is there —but you won’t see it if the age you entered when you first installed the game is 18 or less.

Meaning, if you put 17, no Cloud Save button shows up...

Hopefully there’s a way to change the age in it without having to wipe it all and start again (or even to test). Seems there’s a solution! :)

EDIT: No way to change it after the fact, but still relevant for those starting out