Buggy Philips 43PUS8505/12 - crashed when Spotify app is turned and Reinstall TV doesn't reset the TV home screen

by mihaim1980

Hi!

I have a Philips 43PUS8505/12 with the latest firmware update and when I try to open Spotify, it crashes and then keeps refreshing every several seconds.

I tried to Factory Reset and Reinstall the TV, but I noticed that home menu is not reset at all, even if those app are not installed anymore on TV.

How can I fix this or force a reinstall/downgrade the firmware?

lloydtailor

do another reset again, or uninstall the android tv home app updates and try to update again

[deleted]

Update: it was fixed by forcing a firmware reinstall for which tech support gave me the file and the instructions