TCL 43P718 : Apple TV and HDMI CEC won't turn the TV off

by Morgan1er

Hi all,

I've got a new TCL 43P718 with Android TV to go along my Apple TV 4. I've enable all HDMI CEC settings on both the TV and the Apple TV.

But I've got a problem : when I use the Apple TV remote, I can't turn the TV off automatically. I can turn it on, but not off.

Whereas, when I use the TV remote, I can turn the Apple TV on and off automatically.

So why can't I turn the TV of automatically with the Apple TV remote? I've tried switching HDMI ports, I've tried turning on and off all the HDMI CEC settings, both on the TV and the Apple TV, I've reinitialized the TV settings, I've updated it… still no progress.

Any idea what I'm missing?

cloudpi3

I'm having exactly the same problem... Hopefully someone has an answer

piratesedge

I had the exact same issue with my C825, wouldn't work properly, It's actually a software bug that TLC Support admits to here, the picture was from another Reddit post from another user.
I updated my TV to the latest OS Version, TCL is garbage at OTA updates, so you will most likely need to update it manually via USB.
Try to find newer firmware on this telegram channel https://t.me/tclupdates Or ask here https://t.me/tclupdates_discussion
I can finally say after updating to 'V8-T615T01-LF1V091.000254' it fixed the issue for me, it might for you too :)