TCL R646 - Is built-in Google TV working for anyone?

by rsmith985

I just got my TV in today, and the installed Google TV OS is complete crap. I tried to play UHD content on Disney+ and Amazon Prime and it either doesn't play or crashes after a few seconds. Stadia crashed. No audio from ATSC 3.0 broadcast. Constant lag. Basically anything remotely advanced doesn't work.

I just plugged in a Chromecast w/ GoogleTV and it works fine, picture looks great, atmos is fine.

I've seen a couple of other posts of people with issues. Since it seems like the OS is the problem, is TV actually working for anyone? I can't imagine them shipping a TV out with an OS that can't do basic things.

Unless they just pushed out a bad update today, I feel like I'm going to have to return this because it is unusable in its current state.

Update 1:

I played with the TV a bunch more this morning. After fully power cycling (unplug wait 30sec) it seems to be behaving 'better', but the built in OS is still crap. I kind of expect that it will require regular power cycles at the moment to keep it working well.

After short tests I wasn't noticing the huge issues I was having last night where nothing would play. Disney+ won't play Atmos, it will if I use CCwGTV plugged in. Amazon, movies show in wrong aspect ratio, cycling the auto detect aspect ratio option on/off fixes it. At some point the 'settings' button on the remote would just stopped working.

Glittering-Alarm-809

Any updates again? Curious to see how this tv is still holding up or if you plan to return it.

rsmith985

I spoke too soon. Even with the CCwGTV the audio will cut out and the video will occasionally flicker with large artifacts.

asduio456

Oh God. It has too many problems

woldeselassie

Can you please elaborate on what you mean by "No audio from ATSC 3.0 broadcast"? I don't think this TV has a ATSC 3.0 tuner. Or am I mistaken?

msixtwofive

The latest update fixed a lot of the issues their release update caused, havent had major issues since.

Thankfully.

It's truly an amazing experience otherwise.

gloriiaa

I know this is late, but do you have any more updates? I was just getting ready to order the Google tv model but after seeing a plethora of reviews complaining about the software issues, I feel like I should just stick to the Roku model.