Prime app fails to load video?

by tgp1994

So I understand that the Amazon Prime Video app is a problematic one. I'm having an issue where, when I open the app and try to play a video, it will try loading it for about 30 seconds then say an error occurred. I'll have to kill the app, then reopen it. The problem typically comes back the following day.

Does anyone else often have a problem with it like this?

Device: Shield 2017

Sarah_Ng

yeah it happens on my shield tv pro. in my case it's because of auto-refresh rate switching.

Deadpool-fan-466

What's your device? Did you do the usual things? (restarting, clearing cache, taking speedtest etc.)

If it's a streaming device, did you try switching HDMI ports?

And yes, the Prime Video Android TV app is very problematic.