When the box gets too hot the Bluetooth module disconnects and your remote won’t work. You have to find a way to cool down the box.
Change the batteries. If the led is red on the remote they are drained.
First batch if them were like this. I fixed it by getting a newer box. Probably a little difficult, since you are not in the US.
Does the remote have the latest update? Do you have fresh batteries in the remote? The remote does like weak batteries.
Try to replace the batteries. If that doesn’t work get a replacement. This seems to be a issue from the remote itself and not the box
Use the google home app or google tv app. You can use your phone as ATV remote, but make sure they connect the same wifi. Unpair the Onn remote then pair it again with Onn Box
I had to resync mine once after an update. No problems otherwise.
no clue about the solution but I have the same phone stand
It's a flaw in the firmware. It's very rare
Try connecting a Mouse on it. Android include the common drivers, so you can use it to change the setting and re-sync the remote
Of the 5 Ive owned one did this. Only got worse. Walmart refunded me. The issue is the box and not the remote so don't toss it!
I have to use tv-remote(hdmı cec on)
Press and hold the button on the box, helped for me.
Mine was doing this….a lot. Now it doesn’t connect at all. Found out Bluetooth itself is what’s failing, can’t connect anything over BT. Box works fine otherwise which is a shame. I hooked up wired controller up to mine with a usb otg adapter. Use it mainly to play emulators on it now
Download Android TV remote from Google Play and remove/repair remote
I have the same issue. I can re-pair it, but it will unpair after awhile. I got tired of dealing with it and pulled out my backup box (Roku Ultra) and if I find a solution (mine is out of warranty or I would return it), then i'll hook it back up. The Roku is working fine, but I really liked the Onn box because I have a Shield in the living room and the interface is the same, so it's nice to see the same interface on multiple tvs.
Batterys are New. Box is cool enough.
if your remote goes bad the android tv box will also work with universal remotes made for android tv boxes that can be found on amazon for like $10-15 (roughly same cost as a replacement).
There was a glitch that caused this but it was fixed in an update months ago. Make sure everything is updated fully and if it's still doing it the unit might just be bad.
Your TV is on the wall so I'm guessing your Onn. Box is behind it overheating thanks to your hot TV. Put the Onn. box in a cool area, wait for it to cool down, and reconnect the remote. This has happened to many people before and its always the same people thinking that its OK to suffocate their box inside a tiny shelf with other boxes or put it on a hot area with no ventilation. Some people even stuck a heatsink to it and got it cooled down that way. Stop letting your boxes get overheated. Keep them away from each other.
There's thecproblem tight there you can o ly use the remote in the USA.
Why don’t you write Onn yourself? If you can post on Reddit I’m sure you can send an email to Onn, no?