Has anyone seen this before and/or found a resolution?
I'm able to start playing a video, but at around the 10-12 second mark (possibly when it's moving up to a higher bitrate?), the playback stops and I get the following error:
"We're having trouble playing this title right now". I get "Go Back" and "Details" buttons. In Details, there's nothing useful, just serial/model numbers, and a connectivity test which passes across the board. There's no error code that I can see anywhere.
I've tried several titles, uninstalling and reinstalling the app, and made a change in my router (I was blocking external DNS requests previously, I turned that off) - nothing has worked. I'm able to watch the same videos on my smart TV without issue. I do have a 4k TV, but my netflix account is not set up for 4k, since there aren't enough titles to really justify the extra price.
There's only one thing I can think of that could be an issue - I'm not using the HDMI cable that came with the box. The cable I'm using is a high quality monoprice one, but it is a few years old, so I guess if this is how an HDCP error manifests itself, it could be the issue. I can change it out if necessary, but it's run through the wall so I'd prefer not to if possible.
If anyone else has run into this or has any suggestions, I'd love to hear your thoughts before I pull the TV off the wall and start fishing HDMI cables again.